SHIPPING POLICY
To return your product, you send your product to: 137 Alverstone Road, Assagay, Kwa-Zulu Natal, 3610. If you are unable to arrange shipping, please email us at hello@cottoncollection.co.za for us to arrange a courier for you.
The customer (you) will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Cotton Collection will not be held liable for failure to deliver your purchased products due to incorrect shipping details provided by you (the buyer) or failed delivery on buyer / client's part where the client is non reachable at the provided address after two delivery attempts.
It remains the responsibility of the client / buyer to reach us (Cotton Collection) to correct this and the client be responsible to settle any additional shipping fees if applicable.
Your total shipping charge for all products (with the exception of furniture) is calculated as the greater between total actual item weight or volumetric weight for all the products within your order.
All rates are calculated using a door to door courier economy service.
For any orders in excess of 500kg (greater of either actual or volumetric weight), please contact us for a current (live) shipping quote. If you proceed to checkout, you will still be liable to pay the shipping fee before your order will be shipped.
Please note that shipping on all furniture items will vary and is calculated based on area, size of item(s) and accessibility.
Certain larger furniture items will require a live shipping quote from Cotton Collection before proceeding to checkout as these does not fall within our standard courier pricing.
These items will state this in the product description.
If you proceed to checkout and pay for your order that still requires a shipping quote, you will be liable to settle the additional shipping fee quoted by Cotton Collection before your order will be shipped.
Cotton Collection offers a standard furniture delivery service to the ground floor of the delivery address property only and we do not provide hoisting or special moving delivery options (i.e. transporting via elevator or carrying up stairs) of any furniture whatsoever.
We use a third party standard delivery company who does not offer these type of services.
If you live above ground floor and require furniture items to be delivered to your floor, it is your own responsibility to make your own additional arrangements and we will only deliver furniture to the ground floor of the delivery address you provided. Once we have delivered your order to the ground floor, the responsibility of that item becomes that of the customer and we will not be liable for damages caused after delivery by Cotton Collection.
For international shipping, please contact us on hello@cottoncollection.co.za. for a live shipping quote. If you proceed to checkout without contacting us for a shipping quote first, you will still be liable to pay the fee.
RETURN & EXCHANGE POLICY
PLEASE NOTE ALL RETURNS CARRY A 10% HANDLING FEE.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Damages
All damaged items should be reported within 5 calendar days after receiving receipt. You can report your damage to hello@cottoncollection.co.za. Cotton Collection will not be held responsible for any damages reported outside of the specified time frame.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your account or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@cottoncollection.co.za.
Sale items (if applicable)
Unfortunately, sale items cannot be refunded. Only regular-priced items may be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.